Delivery & Shipping
Every order is packed by hand at our premises in Wolverhampton and posted across the UK in plain, unbranded outer packaging.
Effective date: 20 August 2026
1. Where we ship from
Orders are picked, packed and dispatched by MOTOR PARTS MURANDO LIMITED from 15 Midhurst Grove, Tettenhall, Wolverhampton, WV6 8XN.
2. UK delivery options
| Service | Estimated delivery | Price |
|---|---|---|
| Standard UK delivery | 2–4 working days after dispatch | Shown at checkout |
| Tracked UK delivery | 1–2 working days after dispatch | Shown at checkout |
Exact prices depend on the weight and value of the books in your basket and are always displayed in full before you pay. There are no charges added after checkout.
We primarily use Royal Mail and Parcelforce for UK deliveries. The exact service and tracking availability depend on the option you select at checkout.
3. Dispatch times
- Orders placed before 2pm on a working day are usually dispatched the same day.
- Orders placed after 2pm, at weekends or on UK bank holidays go out the next working day.
- You receive a dispatch email when your parcel leaves us, including tracking details where the service provides them.
4. Packaging and discretion
Books are wrapped for protection and posted in plain outer packaging. Nothing on the outside describes the titles inside, and we do not enclose third-party leaflets. See our privacy promise.
5. Late, lost or missing parcels
- Check the tracking link in your dispatch email and with your neighbours first.
- If the parcel has not arrived 7 working days after dispatch, email orders@booksbymurando.co.uk with your order number.
- We open a claim with the carrier and, once the item is treated as lost, send a replacement copy where one exists or refund you in full. We never leave you to chase the carrier yourself.
6. Damaged parcels
If a parcel arrives damaged, keep the packaging and email a photo to returns@booksbymurando.co.uk within 30 days of delivery. We will arrange a replacement or a full refund including postage both ways — see our Returns & Refunds Policy.
7. Addresses and delivery exclusions
- Please check your delivery address carefully. We cannot redirect a parcel once it is with the carrier, and re-delivery to a corrected address may be chargeable.
- Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take longer and can carry a surcharge, which is shown at checkout.
- We do not deliver to PO boxes or to parcel-forwarding addresses.
8. International delivery
We currently ship within the United Kingdom only. If you are outside the UK and want a specific title, email hello@booksbymurando.co.uk and we will quote for it individually. If we agree an international shipment we typically use DPD or an equivalent tracked service. Any import duties or taxes on an agreed international shipment remain the recipient’s responsibility.
9. Risk and title
Risk in the goods passes to you on delivery, or attempted delivery, to the address you supplied. Full contractual detail is in our Terms & Conditions.