Privacy Policy
How we collect, use, share and protect your personal data when you visit booksbymurando.co.uk or place an order with us.
Effective date: 20 August 2026
1. Who is the data controller?
The data controller is:
- MOTOR PARTS MURANDO LIMITED
- Company number 17402294
- Registered in England & Wales
- Registered office: 15 Midhurst Grove, Tettenhall, Wolverhampton, WV6 8XN
- Email: hello@booksbymurando.co.uk
“Books by Murando” is a trading name of MOTOR PARTS MURANDO LIMITED. If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at the email address above.
2. What personal data do we collect?
We only collect the personal data we need. This typically includes:
- Identity and contact data: name, email address, delivery address, and (if you choose to provide it) telephone number.
- Order and transaction data: details of the books you order, order history, and payment confirmation from our payment processor. We never store your full card or payment-method details.
- Technical and usage data: IP address, browser type, device information, and limited information about how you use the Site.
- Marketing preferences: whether you have opted in to receive marketing emails from us.
- Correspondence: any messages you send us, for example about an order, return or enquiry.
We do not collect special-category (sensitive) personal data in the normal course of running the Site.
3. How do we collect your personal data?
- Directly from you when you place an order, create an account (if offered), contact us, or opt in to marketing.
- Automatically when you browse the Site, via cookies and similar technologies.
- From our payment processor (confirmation that payment has been made) and, where relevant, from delivery partners (delivery status updates).
4. Why we process your data, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Processing and fulfilling your order, including payment and delivery | Performance of a contract |
| Communicating with you about your order, returns or enquiries | Performance of a contract / Legitimate interests |
| Handling returns, refunds and customer support | Performance of a contract / Legal obligation |
| Sending marketing emails (only if you have opted in) | Consent |
| Improving the Site, preventing fraud and ensuring security | Legitimate interests |
| Complying with legal and accounting obligations | Legal obligation |
Where we rely on legitimate interests, we have balanced those interests against your rights and freedoms.
5. Who do we share your personal data with?
We share personal data only when necessary and only with:
- Payment processor — a regulated third-party payment provider that processes your payment. We do not store full card details.
- Delivery partners and carriers — so they can deliver your order to the address you provided.
- Professional advisers and service providers — for example accountants, lawyers, or IT and hosting providers, under strict confidentiality obligations.
- Authorities — if required by law or to protect our legal rights.
We do not sell, rent, trade or otherwise share your personal data with third parties for their own marketing or advertising purposes. We do not build advertising profiles from what you browse or buy, and we do not pass your data to data brokers or ad networks.
6. International transfers
Our core operations are in the United Kingdom. If any of our service providers process data outside the UK, we ensure appropriate safeguards are in place (for example UK adequacy regulations or standard contractual clauses) so that your data remains protected to UK standards.
7. Cookies and analytics
We use a limited number of cookies and similar technologies to make the Site work, remember your preferences, and understand how visitors use the Site at an aggregate level.
You can control cookies through your browser settings. Essential cookies required for the Site to function cannot be switched off. Where we use non-essential cookies or analytics, we will request your consent where required by law.
We do not use cookies or analytics to build personal advertising profiles or to track you across other websites for marketing purposes.
8. How long do we keep your personal data?
We keep personal data only for as long as necessary for the purposes set out in this Policy, including to satisfy legal, accounting or reporting requirements. Typical retention periods:
- Order and transaction records: at least 6 years, to meet legal and tax obligations.
- Customer support correspondence: usually up to 2–3 years after the last contact.
- Marketing preferences: until you unsubscribe or withdraw consent.
- Technical logs: for a shorter period necessary for security and troubleshooting only.
When data is no longer needed we securely delete or anonymise it.
9. Your rights
Under UK data protection law you have the following rights:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — ask us to delete your personal data in certain circumstances.
- Restriction — ask us to restrict processing in certain circumstances.
- Data portability — receive your data in a structured, commonly used format.
- Object — object to processing based on legitimate interests, or to direct marketing.
- Withdraw consent — where we rely on consent, for example marketing, you can withdraw it at any time.
To exercise any of these rights, email us at hello@booksbymurando.co.uk. We will respond within one month, or let you know if we need more time.
You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO): ico.org.uk, telephone 0303 123 1113. We would appreciate the chance to deal with your concerns first, so please contact us before approaching the ICO if you are willing to do so.
10. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Payment data is handled by a regulated payment processor and we never store full card details on our systems. Access to order data is limited to the people who need it to fulfil or support your order.
11. Children’s privacy
Our Site is not directed at children under 13 and we do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us so we can delete it.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be published on the Site with the effective date shown at the top. Significant changes will be highlighted where appropriate.
13. Contact us
MOTOR PARTS MURANDO LIMITED, 15 Midhurst Grove, Tettenhall, Wolverhampton, WV6 8XN. Email hello@booksbymurando.co.uk. Our plain-English summary of how we treat your data lives on the privacy promise page.